Last Updated: May 2026

1. Purpose

We place great importance on protecting your personal data. The personal information you provide through our website and services is handled confidentially and in compliance with applicable data protection laws and this Privacy Policy.

2. What Personal Data We Collect?

We may collect and process the following categories of personal data:
Employees: Employee data being collected includes basic identity information such as name and title; government identification data such as ID number, iqama, iqama copy, and iqama picture; contact details including phone number, mobile number, email address, home address, and relative details; employment-related information such as employee records and other staff details; financial data; health data; biometric data such as fingerprints; and image or video data including photographs and CCTV footage.
Customers: Customer data being collected includes basic identity information such as title, first name, last name, and full name; contact details such as email address, mobile number, and phone number; demographic and profile information including birth date, nationality, city, and country; identification data such as ID number or iqama; contract-related information connected to leasing or other transactions; limited financial data; online interaction data such as cookie-related information; and free-text information submitted by customers through website forms, such as comments or inquiries.
Applicant / candidate data Applicant data being collected includes basic identity information such as name, contact details such as email address, phone number, and address, demographic information such as nationality, education-related information including educational details, and recruitment or application-related data such as CVs, personal information, and any comments or messages submitted during the application process.
Visitor data: Visitor data collected includes basic identity information such as name, government identification data such as iqama details and iqama pictures, contact information including phone number, address, and relative details, biometric data such as fingerprints, and image or video data captured through CCTV footage.

3. 3.Cookies and Other Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

4. Your Data Protection Rights

The right of copy: You have the right to receive a copy of your personal data.
The right to correct: You have the right to have your personal data rectified if it is inaccurate or incomplete.
The right to request deletion: You have the right to have your personal data erased in certain circumstances.
The right to know: You have the right to know if we are processing your personal data.
To exercise any of these rights, please send mail to Privacy.jc@al-jazera.sa to submit a DSR request. Upon receiving your request, we will acknowledge it and resolve it within 30 days in accordance with the PDPL requirements.

5. Data Sharing and Disclosure

We may share your personal data only where necessary and for the purposes set out in this Privacy Policy. This may include sharing personal data internally with relevant departments, business units, and authorized personnel. In addition, we may disclose personal data to government authorities, regulators, law enforcement bodies, or other competent entities required by applicable law, regulation, legal process, or to protect our legal rights and legitimate interests. Where appropriate, we may also share personal data with vendors, suppliers, contractors, landlords, or other relevant parties involved in delivering services, managing business operations, or fulfilling contractual obligations. We will take appropriate steps to ensure that any party receiving personal data is required to protect it and use it only for lawful and authorized purposes.

6. Data Retention

We will retain your personal data in accordance with applicable legal and regulatory requirements, and as long as it is needed to deliver the services you have shared your data with us for.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Contact Us

If you have any concerns regarding your information on the Platform, please contact us at: Email: Privacy.jc@al-jazera.sa

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.